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Warranty service inquiry

Thank you for using KOREA NAKAJO.
We will try our best to provide customers with better services and satisfaction.
Customers who want a quick reply can use the Customer Center's bulletin board.
For consultation and warranty service inquiry, please write your question by
clicking the “warranty service inquiry” button below.

  • Consultation and warranty service inquiry 031-998-0671
  • Service hours,08:30 - 17:30 on weekdays
  • The warranty service hours and telephone inquiries are available from 08:30 ~ 17:30 on weekdays. We do not provide the service on weekends and holidays.

Guidelines for damage compensation for customers

Customer Damage Type Compensation criteria
In case of critical repairs due to performance and functional defects occurring within 10 days after the purchase it can be replaced or refunded.
In case of critical repairs due to performance and functional defects occurring within 1 month after the purchase it can be replaced or repaired free of charge.
* The manual for how to use is not an object of a defect.
* The retention period of key parts is for 5 years from the date of manufacturing.
Damage type Within the warranty period After warranty period
under normal use
performance or functional defect occurred
(Within retention period of the parts)
In case of repair When a defect occurs Free repair Repair with cos
In case of failure occurring for the fourth time with the same defect, even after the repair, it can be replaced or repaired with cos Replacement Repair with cost
In case when the repair is not possible In case of not retaining the parts
for repair within its retention period
It can be replaced with the same model By adding 10% to the amount of depreciation, it will be refunded
In case of failure due to intention or negligence by the customer Repair with cost Repair with cost
In case of damage occurring during the delivery process after purchase Product replacement (But in case of entrustment to a specialized delivery agency, the seller can exercise the right to indemnify to the delivery company).
Damage occurred while installing the product by the seller Replacement
Guidelines for damage compensation for customers
under normal us
performance or functional defect occurred
(Within retention period of the parts)
In case of repair When a defect occurs
In case of failure occurring for the fourth time with the same defect, even after the repair, it can be replaced or repaired with cost
In case when the repair is not possible In case of not retaining the parts
for repair within its retention period
By adding 10% to the amount of depreciation, it will be refunded
In case of failure due to intention or negligence by the customer
In case of damage occurring during the delivery process after purchase
Damage occurred while installing the product by the seller
* The manual for how to use is not an object of a defect.

* The retention period of key parts is for 5 years from the date of manufacturing.
Within the warranty period After warranty period
Free repair Repair with cost
Replacement Repair with cost
It can be replaced with the same model By adding 10% to the amount of depreciation, it will be refunded
Repair with cost Repair with cost
Product replacement (But in case of entrustment to a specialized delivery agency, the seller can exercise the right to indemnify to the delivery company).
Replacement

Repair with cost

Service expenses will be incurred even within the warranty period in the following cases:
  • 1. In case of failure or damage that occurred due to the negligence (move, fall, shock, immoderate operation, etc.) of the user after installation.
  • 2. In case of a failure due to disassembling the product by a person who is not a designated technician of the place of purchase.
  • 3. In case of a failure due to an inappropriate installation or inappropriate use.
  • 4. In case of a failure due to a natural disaster such as a fire, earthquake, flood, lightning, abnormal power supply, etc.
  • 5. In case of a failure due to freezing and burst of water pipe or drain pipe.
  • 6. In case of a failure due to the installation not following the installation standards in the manual
  • 7. In case of a failure due to the failure of not complying with safety standards in the manual.
  • 8. In case the environmental issues impact the ice-making performance.
  • 9. In case of a failure due to the defect of surrounding equipment (related to electricity and water supply device).
  • 10. In case of re-installation due to the change of product location
warranty service inquiry

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